We were brought in to look at why a $50K-pipeline contractor was missing weekly invoice cycles. The answer wasn't AI. The answer was a single broken webhook between FreshBooks and their CRM that nobody had noticed for 14 months. We fixed it on day three. The diagnostic that found it cost less than what they'd recover in a week.
From there the engagement widened into 47 small workflows — intake routing, supplier confirmation chains, invoice-aging digests, daily triage briefs sent to the ops manager's phone before she opens her laptop. None of it is glamorous. All of it is owned by the client now.
Three days in, they handed me a one-page report. I'd been quoting against the wrong margin for over a year.
Ops manager · anonymized